Level 3 Business Administrator

Overview of the role

Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Details of standard

Occupational profile

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike, from the public sector, private sector, and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Entry requirements

  • Maths and English Literature or Language at Grade 3/C or prepared to undertake Functional skills to achieve the grade required.

Requirements: knowledge, skills, and behaviours


Skilled in the use of multiple IT packages and systems relevant to the organisation, to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Record and document production
Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Draft correspondence, write reports and be able to review others’ work. Maintain records and files, handle confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.

Decision making
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and can deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Interpersonal skills
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.


Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Can review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g., coaches’ others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Planning and organisation

Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g., travel and accommodation.

Project management

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.


Typically, this apprenticeship will take 12 – 18 months plus 3 months End Point Assessment

How will I be assessed?

  • A series of practical assessments
  • A portfolio of evidence over the 18-month duration of the course

At End Point Assessment you will need to complete:

  • Project/Improvement Presentation
  • Professional based interview
  • Knowledge Test

Who is this course for?

This course is ideal if you have an interest in working within a business administration role

What are my progression and career opportunities?

  • Office administrator
  • Office leader

Link for further information:

This course can be done in conjunction with the NCFE Level 3 Diploma in Business Administration