Level 3 Team Leader/Supervisor


Managing teams and projects to meet a private, public, or voluntary organisation’s goals.

Details of standard


A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
They provide direction, instructions, and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing, and developing team members, managing projects, planning, and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Entry requirements

  • Maths and English Literature or Language at Grade 3/C or prepared to undertake Functional skills to achieve the grade required.

Requirements: knowledge, skills, and behaviours

Leading people

Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity, and inclusion.

Managing people

Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

Building relationships

Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.


Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback, and understand how to raise concerns.


Typically, this apprenticeship will take 12 – 18 months plus 4 months End Point Assessment

How will I be assessed?

  • A series of practical assessments
  • A portfolio of evidence over the 18-month duration of the course

At End Point Assessment you will need to complete:

  • Presentation with questions and answers
  • Professional discussion underpinned by your portfolio of evidence

Who is this course for?

This course is ideal if you have an interest in working in a leadership/management capacity

What are my progression and career opportunities?

  • Room Leader
  • Deputy Manager
  • Manager

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